Refund Policy

1. Top-Up Balance (Virtual Credit)

OperoSuite operates on a top-up balance system. When you top up, you purchase virtual credit that is added to your account balance. This balance is used solely to pay for subscription fees within the Service.

All top-up payments are final and non-refundable. Your virtual credit balance cannot be withdrawn, transferred to another account, converted back to cash, or refunded except as required by applicable law.

2. Why We Do Not Offer Refunds

• Balance is consumed over time as subscription fees are deducted automatically.
• You have full control over how much you top up and when.
• You can pause or cancel your subscription at any time to stop future deductions.
• Unused balance remains in your account and never expires — you can use it whenever you return.

3. Subscription Cancellation

You may cancel your subscription at any time from your account settings. Upon cancellation:

• No further subscription fees will be deducted from your balance.
• Your account will remain active until the end of the current billing period.
• Any remaining balance stays in your account for future use.

4. Exceptions

Refunds may only be issued in the following exceptional circumstances, at our sole discretion:

• Duplicate payment due to a technical error on our side.
• Charge made without your authorization (proven fraud).
• As required by applicable consumer protection laws in your jurisdiction.

To request a refund under these exceptions, contact us at support@operosuite.com with your account details and evidence of the issue.

5. Chargebacks

If you dispute a payment through your bank or payment provider, your account may be temporarily suspended while the dispute is investigated. If the chargeback is upheld, your account will be closed and any remaining balance forfeited.

6. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated via email. Continued use of the Service after changes take effect constitutes your acceptance of the updated policy.

7. Contact

If you have any questions about this Refund Policy, please contact us at support@operosuite.com.